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Solutions:
Graphic designers and art directors are to schedule a daily meeting to discuss all project outlines and updates. This clear line of communication will ensure timely delivery of service to clients and reduce extended overtime hours.
1. Schedule procedure training for all newly hired management immediately. One month after new management completes their training a second client survey will be sent out. Improvements in client response are expected at that time.
2. Employees’ accomplishments should be acknowledged, while errors or failures in meeting targets should be promptly addressed.
3. Add on more part-time workers to assist in the reduction of the overall workload of our full-time employees, especially during peak seasons.

Illustrations:
The type of illustration I would use to represent the numbers related to the causes or impacts of the problems at the Roanoke branch of Phoenix Advertising is the line graph.
After applying the data gathered from the investigation carried out at the Roanoke branch to a line graph, you can clearly see where the hours begin to increase before the investigation and where it gradually begins to improve after the necessary changes were made. All of the findings can be compared over the same period of time in a clear and concise manner.

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