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Communication and interpersonal skills are an important factor in the society and getting it wrong could cause major issues within a Team. Good communication between a manager and the team is important to allow the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team. It ensures everyone is aware of what is expected of them on any given day, staff feel valued when they receive feedback and by acknowledging achievements employee morale is boosted which could increase output. A manager needs to be approachable so staff feel at ease discussing issues, concerns or even discussing ideas that could make the branch a better place to work. Good interpersonal relations encourages an open and honest workplace where everyone works as a team and supports each other with a common goal.
When goals and objectives are clearly communicated with colleagues feeling involved and motivated, it has the overall effect of promoting teamwork. This all results in a stronger performance from the team in a safe, relaxed working environment ultimately enabling them to achieve their goals. Poor communication could result in colleagues being unclear of objectives, demotivated and disinterested. And therefore not achieving the objectives.

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